Most of our items are eligible for a 30-day return policy. If your product is faulty or damaged, you can send it back to us for an item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.
Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.
Please email: firstname.lastname@example.org with your refund claim.
- To be eligible for a return, your item must be unused and in the same condition you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
- Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds: Due to the bespoke nature of our product we can not offer refunds
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com we will give you instructions
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can only offer an exchange if the item arrived damaged. Please note, there is no reimbursement for return shipping.
To return your product, you should email us to obtain return approval & instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.